Privacy Policy

 

Introduction

At Stars & Heroes, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.

 

Information We Collect

• Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, shipping address, and payment details.

• Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, and pages visited.

 

How We Use Your Information

• To Process Orders: We use your personal information to process and fulfil your orders, including sending order confirmations and delivery updates.

• To Improve Our Services: We analyse usage data to improve our website, products, and services.

• Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and events.

 

How We Protect Your Information

• Security Measures: We implement various security measures to protect your personal information, including encryption and secure servers.

• Data Retention: We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy.

 

Your Rights

• Access and Correction: You have the right to access and correct your personal information.

• Withdrawal of Consent: You can withdraw your consent for us to use your personal information at any time by contacting us.

 

Terms & Conditions

 

Introduction

Welcome to Stars & Heroes. You agree to comply with and be bound by the following terms and conditions by accessing our website.

 

Use of the Website

• Content: This website’s content is for informational purposes only. We reserve the right to change the website and its contents at any time.

• Account: You are responsible for maintaining the confidentiality of your account information and password.

 

Orders

• Acceptance: By placing an order, you agree to purchase the products in accordance with these terms. All orders are subject to availability and confirmation of the order price.

• Pricing and Availability: We strive to ensure that all details, descriptions, and prices appearing on the website are accurate. However, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible.

 

Payment

• Methods: We accept various payment methods, including PayPal, cash, Revolut or BOV mobile-to-mobile payment.

• Security: All payment transactions are encrypted and securely processed.

 

Delivery

• Policy: Please refer to our Delivery Information page for details on delivery options, costs, and times.

• Contact: Our delivery team will contact you before delivery to confirm the details and ensure a smooth handover.

 

Returns and Refunds

• Policy: Please refer to our Refund Policy below for detailed information on returns and refunds.

 

Refund Policy

 

Returns

• Eligibility: Items must be in their original condition and packaging to be eligible for a return. Items must be returned within 14 days of receipt.

• Process: To initiate a return, please contact our customer service team at info@starsandheroesmalta.com with your order number and reason for return. We will provide you with further instructions.

 

Refunds

• Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

• Shipping Costs: In cases where an item is being returned as is no longer wanted or is not as expected by you, a full refund will be processed as above. However, a deduction of Eur 5 delivery charge will be made from the original amount of the order.  This is applicable to cases where the items were originally delivered at no extra cost. 

If the item is being exchanged with another product (which is still of value Eur 25 or over), no deduction for delivery charge will be made from the order’s original amount. 

The customer is required to bring the items for exchange or return, to Lija.  Please get in touch to schedule a convenient appointment.

If you need to exchange an item for a different size or colour, please contact us at info@starsandheroesmalta.com. We will process the exchange once we receive the returned item in its original condition.

 

Contact Us

If you have any questions about our privacy policy, terms and conditions or refund policy, please get in touch with us at info@starsandheroesmalta.com